Delivery and Returns
Shipping options depend on your delivery address, items will generally be sent Royal Mail Next Day to the UK and FedEx to the rest of the world. This may change depending on the value of the items.
Delivery to United Kingdom is Free of Charge
Delivery to Europe is £20, or free if over £5000
Delivery to USA and Canada is £20, or free if over £5000
Delivery to the Rest of the World is a bespoke service. Please contact us to arrange this.
Please note that a personalised creation for example: engraving or ring size adjustment will require a longer delivery time.
You may also contact a Sales Consultant for advice.
You may track the progress of your order online in the “My Account” section of the website.
Receipt of delivery
The Susannah Lovis Ltd website offers delivery only to countries listed in the Terms and Conditions of Sale. If you have a shipping and billing address in a country not listed in the Terms and Conditions of Sale, we invite you to contact a Sales Consultant for assistance.
Return & Exchange Policy
You will need to contact the Sales Consultant within 3 days of receipt of delivered item(s). Susannah Lovis’ Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.
Items that have been engraved or modified may not be returned or exchanged.
For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact a Sales Consultant.